Terms of Service

Effective Date: April 1, 2026  |  Last Updated: April 1, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Cafe Rio ("Company," "we," "us," or "our"), governing your access to and use of the website riosscafe.top (the "Site") and all related services, features, content, applications, and products offered by Cafe Rio (collectively, the "Services").

By accessing our Site, placing an order, creating an account, subscribing to our communications, or otherwise engaging with our Services in any manner, you represent and warrant that:

• You are at least eighteen (18) years of age, or if you are between the ages of thirteen (13) and seventeen (17), you have obtained verifiable parental or legal guardian consent to use our Services;
• You have the legal capacity to enter into a binding contract under applicable law;
• You are not barred from receiving services under the laws of the United States or any other applicable jurisdiction;
• All information you provide to us is accurate, current, and complete; and
• You will comply with all applicable local, state, federal, and international laws and regulations in connection with your use of the Services.

If you are accessing or using our Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, and all references to "you" shall refer to both you individually and the entity you represent.

2. Description of Services

Cafe Rio is a food service business operating in the United States, dedicated to providing high-quality dining experiences, food products, and related services to our valued customers. Our Services include, but are not limited to:

2.1 Dining and Food Services

Cafe Rio provides food and beverage offerings, including dine-in experiences, takeout orders, catering services, and any other food-related services as may be available from time to time. The availability of specific menu items, pricing, and service options may vary and are subject to change without prior notice.

2.2 Online Ordering Platform

Our website riosscafe.top provides customers with the ability to browse our menu, place food orders online, schedule pickup or delivery (where available), and manage their accounts. Online ordering functionality is provided as a convenience to our customers and is subject to availability, technical limitations, and geographic restrictions.

2.3 Catering and Special Event Services

Cafe Rio may offer catering services for private events, corporate gatherings, parties, and other special occasions. Catering orders are subject to availability, minimum order requirements, advance booking requirements, and separate catering agreements that may supplement these Terms.

2.4 Loyalty Programs and Promotions

From time to time, Cafe Rio may offer loyalty reward programs, promotional discounts, special offers, and other incentive-based programs. Participation in such programs is voluntary and subject to specific terms and conditions applicable to each program, which will be communicated to participants at the time of enrollment.

2.5 Digital Communications

Cafe Rio may offer email newsletters, SMS notifications, push notifications, and other digital communications to keep customers informed about new menu items, promotions, events, and other news. Customers may opt in or opt out of such communications in accordance with applicable law and our Privacy Policy.

2.6 Third-Party Delivery Services

Certain food delivery services may be facilitated through third-party delivery platforms or partners. When you use third-party services, you are also subject to the terms and conditions and privacy policies of those third-party providers. Cafe Rio is not responsible for the acts, omissions, or policies of any third-party delivery service providers.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a user of our Services, you agree to:

• Provide accurate, truthful, and complete information when creating an account, placing orders, or otherwise interacting with our Services;
• Maintain the confidentiality of your account credentials and promptly notify us of any unauthorized access or use of your account;
• Use our Services only for lawful purposes and in a manner consistent with all applicable federal, state, and local laws and regulations;
• Treat Cafe Rio staff and other customers with dignity and respect in all interactions, whether in-person or online;
• Pay for all orders and services in a timely manner using accepted payment methods;
• Comply with any and all health, safety, and sanitation guidelines applicable to our dining premises; and
• Immediately update your account information if any previously provided information becomes inaccurate or outdated.

3.2 Prohibited Activities

You expressly agree that you will not engage in any of the following prohibited activities in connection with your use of our Services:

• Fraudulent Activity: Using false, stolen, or unauthorized payment information; placing fraudulent orders; engaging in chargebacks without legitimate basis; or committing any form of financial fraud;
• System Interference: Attempting to gain unauthorized access to our systems, servers, databases, or networks; introducing viruses, malware, or other harmful code; or disrupting the integrity or performance of our website or Services;
• Data Scraping: Using automated tools, bots, scrapers, or similar technologies to extract data from our website without our express written consent;
• Harassment: Harassing, threatening, intimidating, or abusing Cafe Rio employees, staff, or other customers through any communication channel;
• Misrepresentation: Impersonating any person or entity, including Cafe Rio staff or management, or falsely claiming affiliation with any person or entity;
• Intellectual Property Infringement: Copying, reproducing, distributing, or otherwise exploiting any content from our website or Services without our express written permission;
• Unauthorized Commercial Use: Using our Services for commercial purposes without our prior written authorization, including reselling food items or using our brand assets for commercial gain;
• Manipulation of Reviews: Posting false, misleading, or manipulated reviews or testimonials about Cafe Rio or its products and services;
• Violation of Laws: Using our Services in violation of any applicable federal, state, or local laws, rules, or regulations, including but not limited to food safety laws, consumer protection laws, and privacy laws; and
• Abuse of Promotions: Attempting to redeem promotions, discounts, or loyalty rewards in a manner that violates the specific terms governing such programs or through fraudulent means.

Cafe Rio reserves the right, in its sole discretion, to investigate and take appropriate legal and/or equitable action against anyone who violates these provisions, including reporting such activity to law enforcement authorities and seeking civil remedies.

4. Account Registration and Security

Certain features of our Services may require you to register for an account. When creating an account, you agree to provide accurate, current, and complete information. You are solely responsible for:

• Maintaining the confidentiality of your username and password;
• All activities that occur under your account;
• Logging out of your account at the end of each session, particularly on shared or public devices; and
• Notifying Cafe Rio immediately at [email protected] if you suspect any unauthorized use of your account.

Cafe Rio reserves the right to suspend or terminate any account that we reasonably believe has been compromised, used fraudulently, or is otherwise in violation of these Terms. We will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.

5. Intellectual Property Rights

5.1 Ownership of Content

All content available on the Site and through the Services, including but not limited to text, graphics, photographs, images, logos, trademarks, service marks, trade dress, menu designs, recipe concepts, audiovisual materials, software code, and the overall look and feel of the Site ("Content"), is owned by or licensed to Cafe Rio and is protected by applicable United States intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), trademark laws, and other applicable legal protections.

5.2 Limited License

Subject to your compliance with these Terms, Cafe Rio grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Site and its Content solely for your personal, non-commercial purposes in connection with using our Services. This license does not include the right to:

• Modify, adapt, translate, or create derivative works based on our Content;
• Reproduce, distribute, publicly display, or publicly perform our Content except as expressly permitted;
• Use our trademarks, logos, or brand assets without our prior written consent; or
• Remove any copyright, trademark, or other proprietary notices from our Content.

5.3 User-Submitted Content

If you submit, post, or transmit any content to us — including reviews, comments, photographs, suggestions, or feedback ("User Content") — you grant Cafe Rio a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in any media for any purpose related to our business operations, including marketing and promotional purposes, without any compensation to you.

You represent and warrant that you own or have the necessary rights to submit such User Content and that it does not infringe upon the rights of any third party.

5.4 Feedback

Any feedback, suggestions, ideas, or recommendations you provide to Cafe Rio regarding our Services ("Feedback") shall become the sole property of Cafe Rio, and we shall be entitled to use and implement such Feedback without restriction and without any obligation of compensation to you.

6. Payment Terms

6.1 Pricing

All prices displayed on our website or at our physical location(s) are in United States Dollars (USD) and are subject to change without notice. Applicable sales taxes will be added to your order total in accordance with applicable federal, state, and local tax laws. Cafe Rio strives to maintain accurate pricing information but reserves the right to correct any pricing errors and cancel or refuse orders placed at incorrect prices.

6.2 Payment Methods

Cafe Rio accepts various payment methods as indicated at the time of checkout, which may include major credit cards, debit cards, digital payment platforms, and cash (at physical locations). By providing payment information, you represent that you are authorized to use the payment method and authorize Cafe Rio to charge the applicable amounts for your orders and services.

6.3 Order Confirmation and Cancellation

An order is not confirmed until you receive a confirmation from Cafe Rio. Cafe Rio reserves the right to refuse or cancel any order for reasons including but not limited to unavailability of items, errors in pricing or product information, or suspected fraudulent activity. In the event of a cancellation following payment, you will receive a full refund to your original payment method within a reasonable time.

6.4 Refund Policy

Refund requests for food orders will be evaluated on a case-by-case basis in accordance with our refund policy, applicable consumer protection laws, and the specific circumstances of each situation. Customers with concerns about their orders are encouraged to contact us promptly at [email protected]. Cafe Rio complies with applicable consumer protection requirements under the Federal Trade Commission Act (15 U.S.C. § 41 et seq.) and relevant state consumer protection statutes.

7. Disclaimers and As-Is Basis

7.1 As-Is and As-Available Basis

THE SITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CAFE RIO EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement;
• Warranties regarding the accuracy, reliability, completeness, or timeliness of any content on the Site;
• Warranties that the Site will be uninterrupted, error-free, or free of viruses or other harmful components; and
• Warranties regarding the quality, safety, or suitability of any food products or services for any specific purpose.

7.2 Food Allergen Disclaimer

Cafe Rio makes reasonable efforts to identify allergens present in our food products. However, we cannot guarantee that any menu item is completely free from allergens due to the risk of cross-contamination in our kitchen facilities. Customers with food allergies or dietary restrictions are strongly advised to inform our staff before placing an order and to exercise their own judgment regarding the suitability of our food products for their specific dietary needs. Cafe Rio will not be held liable for any allergic reactions or adverse health events arising from consumption of our food products by customers who have not disclosed their allergies.

7.3 Third-Party Content and Links

Our Site may contain links to third-party websites, platforms, or services. These links are provided for your convenience only, and Cafe Rio does not endorse, control, or assume any responsibility for the content, privacy practices, or terms of any third-party sites. Your use of third-party sites is at your own risk and subject to their respective terms and conditions.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE UNITED STATES LAW, IN NO EVENT SHALL CAFE RIO, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY:

THIS LIMITATION APPLIES WHETHER SUCH LIABILITY IS BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF CAFE RIO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ALL CASES WHERE LIABILITY IS NOT FULLY EXCLUDED, CAFE RIO'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO CAFE RIO IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

Some states do not allow the exclusion or limitation of certain types of damages, so some of the above limitations may not apply to you to the extent prohibited by applicable law.

9. Indemnification

You agree to defend, indemnify, and hold harmless Cafe Rio and its respective owners, officers, directors, employees, contractors, agents, licensors, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your use of or access to the Site or Services;
• Your violation of any provision of these Terms;
• Your violation of any applicable law, regulation, or third-party right, including any intellectual property, privacy, or consumer protection right;
• Any User Content you submit, post, or transmit through our Services;
• Your fraudulent or intentionally wrongful conduct; or
• Any dispute between you and a third party arising from or related to your use of our Services.

Cafe Rio reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you agree to cooperate fully with Cafe Rio in asserting any available defenses. You shall not settle any claim without the prior written consent of Cafe Rio.

10. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Cafe Rio's principal place of business is located, without regard to conflict of law principles that would require the application of the laws of any other jurisdiction.

Subject to the dispute resolution provisions below, you agree to submit to the personal and exclusive jurisdiction of the state and federal courts located within the applicable United States jurisdiction and waive any objection to the laying of venue of any such proceeding in such courts. You also waive any claim that proceedings brought in such courts have been brought in an inconvenient forum.

To the extent applicable, this Agreement is also subject to the Federal Arbitration Act (9 U.S.C. § 1 et seq.) with respect to any arbitration provisions contained herein.

11. Dispute Resolution

11.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Services (a "Dispute") by contacting Cafe Rio directly at [email protected] with a written description of your Dispute. The parties will attempt in good faith to resolve the Dispute within thirty (30) days of receipt of such notice. If the Dispute is not resolved within this period, either party may proceed to the formal dispute resolution process outlined below.

11.2 Binding Arbitration

If informal resolution is unsuccessful, any Dispute shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules then in effect, rather than in a court of law. The arbitration shall be conducted in the English language. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of this arbitration provision. This arbitration agreement shall survive the termination of these Terms.

11.3 Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. If this waiver is found to be unenforceable, then the entirety of the arbitration provision shall be null and void.

11.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information, without first engaging in informal dispute resolution or arbitration.

11.5 Time Limitation on Claims

TO THE EXTENT PERMITTED BY LAW, ANY CLAIM OR CAUSE OF ACTION ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES OR THESE TERMS MUST BE FILED WITHIN ONE (1) YEAR AFTER SUCH CLAIM OR CAUSE OF ACTION AROSE. CLAIMS OR CAUSES OF ACTION NOT FILED WITHIN THIS PERIOD SHALL BE FOREVER BARRED.

12. Term and Termination

12.1 Term

These Terms shall remain in full force and effect for as long as you access or use our Services or maintain an account with Cafe Rio.

12.2 Termination by You

You may terminate your use of the Services at any time by ceasing to access the Site and, if applicable, by deleting your account or contacting us at [email protected] to request account deletion.

12.3 Termination by Cafe Rio

Cafe Rio reserves the right, in its sole discretion, to suspend or terminate your access to all or any part of the Services at any time, with or without notice, for any reason, including but not limited to:

• Your violation of any provision of these Terms;
• Conduct that Cafe Rio believes is harmful to other users, third parties, or Cafe Rio's business interests;
• Fraudulent, abusive, or illegal activity;
• Requests from law enforcement or government agencies; or
• Discontinuation or material modification of the Services.

12.4 Effect of Termination

Upon termination of your account or access to the Services, your right to use the Services will immediately cease. Provisions of these Terms which by their nature should survive termination shall survive, including but not limited to intellectual property provisions, warranty disclaimers, limitations of liability, indemnification obligations, and dispute resolution provisions.

13. Changes to Terms

Cafe Rio reserves the right to modify, update, or replace any part of these Terms of Service at any time, in its sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and, where feasible, provide additional notice such as a prominent notice on our website or an email notification to registered users.

Your continued access to or use of our Services after any changes to these Terms constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically for any updates. If you do not agree to the revised Terms, you must discontinue use of our Services.

For significant changes, we will make reasonable efforts to provide at least thirty (30) days' advance notice before the changes become effective. Changes to address clarification or legal compliance may take effect immediately upon posting.

14. Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction or an arbitrator, such provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any modification or deletion of a provision shall not affect the validity and enforceability of the remaining provisions of these Terms, which shall continue in full force and effect.

The parties intend for the remaining portions of these Terms to continue in effect even if one or more provisions are deemed invalid or unenforceable. No failure or delay by Cafe Rio in exercising any right, power, or privilege under these Terms shall operate as a waiver of such right, nor shall any single or partial exercise of any right, power, or privilege preclude any other or further exercise of such right.

15. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other policies or agreements incorporated herein by reference, constitute the entire agreement between you and Cafe Rio with respect to your use of the Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral, with respect to the subject matter hereof.

No waiver by Cafe Rio of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Cafe Rio to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

16. Force Majeure

Cafe Rio shall not be liable for any delay or failure in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government actions or regulations, civil unrest, labor disputes, supply chain disruptions, internet or telecommunications failures, power outages, or any other circumstances beyond our reasonable control ("Force Majeure Events"). In the event of a Force Majeure Event, Cafe Rio will make reasonable efforts to resume performance as soon as practicable.

17. Compliance with Consumer Protection Laws

Cafe Rio is committed to complying with all applicable consumer protection laws and regulations in the United States, including but not limited to:

• The Federal Trade Commission Act (15 U.S.C. § 41 et seq.), which prohibits unfair or deceptive acts or practices in commerce;
• The Telephone Consumer Protection Act (TCPA) with respect to any electronic marketing communications;
• The CAN-SPAM Act with respect to commercial email communications;
• Applicable state consumer protection statutes in jurisdictions where we operate; and
• All applicable food safety regulations administered by the U.S. Food and Drug Administration (FDA) and relevant state and local health authorities.

If you are a California resident, additional rights may apply to you under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). Please review our Privacy Policy for more information about your privacy rights.

18. Accessibility

Cafe Rio is committed to ensuring that our website and Services are accessible to individuals with disabilities in accordance with applicable law, including the Americans with Disabilities Act (ADA). We continually work to improve the accessibility of our digital content. If you experience difficulty accessing any portion of our website or Services due to a disability, please contact us at [email protected] and we will make reasonable efforts to assist you.

19. Contact Information

If you have any questions, concerns, complaints, or requests regarding these Terms of Service or our Services, please do not hesitate to contact us using the information below:

We will make reasonable efforts to respond to your inquiry within a reasonable time frame. For urgent matters related to food safety, health concerns, or order issues, please use the contact information provided above to reach us as promptly as possible.